Natalia has been with our firm since September 2024. She serves as the Client Support Specialist, whose primary role is firm reception, welcoming clients to the office, and ensuring client services are met. Her responsibilities include being a point of contact for clients, answering inquiries, providing updates, and contributing to the firm’s establishment of a welcoming and supportive environment. Natalia additionally acts as office support, assisting the staff with essential legal support tasks, appointment scheduling, and other administrative tasks.
Natalia graduated magna cum laude from the University of Massachusetts Lowell with a Bachelor of Arts in Psychology in May 2022. During her undergraduate years, she took part in the university’s college success program, Horizons Plus, as a student mentor and researcher which began her interest in satisfaction analysis. Natalia continued on her educational path graduating magna cum laude from UMass Lowell with a Master of Science in Applied Behavior Analysis (ABA) in May 2024. While advancing toward her Master’s, she participated in the university’s Bachelor’s-to-Master’s program, allowing for an advanced placement in specialized graduate courses and field experience in her undergraduate years.
Background
Natalia has pivoted from her role in the ABA field to pursue her professional passion in business administration. She has gained extensive behavior and data-analytic experience as a former case manager and behavior technician, having practiced home-based and clinic-based ABA therapy in her local area. She has since integrated the scientific discipline into the firm to assess and maintain effective services, correlating well with client relations and improving the front desk’s quality of assistance. Natalia's background in psychology also provides expertise and prioritization for communication, compassion, well-being, and satisfaction.
Interests
When Natalia is not in the office, she enjoys spending time with her family and friends, watching movies, listening to music, practicing mat pilates, and exploring new forms of self-care. She also has a love for traveling and fashion.
